CLIENT INFORMATION
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Policies, Procedures & Client Information
At Care Beyond Limits, we are committed to providing safe, high-quality, respectful, and person-centred support. We believe that all participants, families and carers should have easy access to information about their rights, our responsibilities and the processes we follow to ensure the best possible service.
The documents and policies linked below provide important information about how we protect your privacy, manage feedback and complaints, respond to incidents, maintain confidentiality and uphold the rights and responsibilities of everyone involved in our services. We encourage you to review these documents and contact us if you have any questions or require further information. If you would like assistance accessing or understanding any of these policies, our team is happy to help.
We value your feedback and are committed to continuously improving our services. This policy outlines how you can provide feedback, raise concerns or make a complaint and how Care Beyond Limits will respond in a fair, timely, and respectful manner.
The safety and wellbeing of our participants is our highest priority. This policy explains how incidents are identified, managed, reported and reviewed to ensure appropriate action is taken and future risks are minimised.
Care Beyond Limits is committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, store and disclose information while maintaining confidentiality and complying with relevant legislation.
We believe everyone has the right to be treated with dignity, respect and fairness. This document outlines the rights of participants, families, careers & staff, as well as the responsibilities we all share in creating safe, positive and respectful support environments.